FAQ | Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our AI products and solutions. Can’t find what you’re looking for? Contact our team.

🏢 About Run&Win

Where is Run&Win based?

Run&Win is a Hong Kong-based AI technology company specializing in industrial robotics, smart health devices, and high-performance computing solutions. We serve clients across Asia-Pacific, Australia, and beyond.

What products do you offer?

Our product portfolio includes: E1 Underwater ROV for inspection, iRunYu Rail Track Bolt Oiling Robot for railway maintenance, H-Guard Smart Sleep Monitoring Pillow, and Pinyuan AI Compute Servers. Explore our full product lineup.

Do you offer custom solutions?

Yes. We work with enterprise clients to develop custom AI and robotics solutions tailored to specific industry needs. Get in touch with our team to discuss your project requirements.

🤿 E1 Underwater ROV FAQ

What depth can the E1 ROV operate at?

The E1 Underwater ROV is rated for 100 meters (328 feet) maximum operating depth. This covers approximately 80% of infrastructure inspection scenarios including bridge substructures, dam faces, port facilities, inland waterways, and shallow coastal inspections. For deeper water applications, we offer custom configurations — contact our engineering team to discuss your specific depth requirements.

How long does the battery last?

The E1 ROV has a 4-6 hour typical battery life depending on operating conditions (current, lighting, camera usage, speed). The system includes a quick-swap battery design so you can bring a spare and double your field time without returning to base. Battery level is displayed in real-time on the control console with low-battery alerts and automatic return-to-surface protection.

What’s included in the standard E1 package?

Each E1 ROV system includes:

  • ROV vehicle with 4K UHD main camera + auxiliary camera
  • 100m depth-rated tether
  • Portable control console with built-in display
  • 2 batteries + charger
  • Transport case (wheelable, airline-checkable)
  • Operation manual + quick start guide
  • Basic training (4 hours online + 4 hours on-site or video call)
  • 1-year warranty
Optional add-ons: laser scaler, multibeam sonar, CPT probe, extra batteries, extended warranty, on-site training. See full specs →

Do I need certification to operate the E1 ROV?

For most countries, no specific license is required to operate an inspection-class ROV like the E1 in inland and coastal waters. However, certain applications may require permits (e.g., working near critical infrastructure, protected marine areas). We provide a comprehensive operator training program and certification of completion with every purchase.

How accurate is the E1’s camera for defect measurement?

The E1’s 4K camera captures highly detailed imagery. With the optional laser scaler accessory, you can achieve ±1mm measurement accuracy for crack width, spalling dimensions, and deflection measurements. The laser scaler projects parallel laser lines a known distance apart, providing a precise scale reference in every image and video frame.

Can the E1 work in murky or turbid water?

Yes. The E1 is designed for real-world infrastructure conditions. Its adjustable high-output LED array (up to 3000 lumens) combined with electronic image stabilization and low-light sensor performance allows operation in water with visibility as low as 0.5-1 meter. For extremely turbid conditions, we recommend adding the multibeam sonar option.

What kind of support do you provide after purchase?

We offer comprehensive post-purchase support:

  • 24/7 technical hotline for field emergencies
  • 48-hour advance replacement warranty for critical components
  • Free software updates for the data management system
  • Annual maintenance service (optional service plan)
  • Spare parts inventory shipped worldwide within 3 business days
Our support team includes certified ROV technicians and civil engineers who understand infrastructure inspection requirements.

🛤️ iRunYu Rail Oiling Robot FAQ

How fast does the iRunYu robot work compared to manual oiling?

The iRunYu Rail Bolt Oiling Robot operates at 3-5 km/hour along the track, oiling approximately 800-1200 bolts per hour depending on bolt spacing. For comparison, a skilled manual worker typically oils 200-300 bolts per day. That means one robot can replace 8-12 manual workers while delivering more consistent quality.

Does it work on all types of rail tracks?

The iRunYu is compatible with standard gauge railway tracks (1435mm / 4ft 8½in) and most common bolt fastener types including:

  • Spring clip fasteners (W-type, Nabla)
  • Bolted rail joints (fishplate bolts)
  • Screw spike systems
It works on both ballasted and slab track. For narrow gauge, broad gauge, or special fastener types, we offer custom configurations — contact us with your track specifications.

How accurate is the bolt recognition?

The iRunYu uses AI-powered computer vision with deep learning algorithms, achieving 95%+ bolt detection accuracy under normal conditions. The system automatically adapts to different bolt angles, lighting conditions, and track environments. If a bolt is missed (e.g., completely covered by debris), the system flags the location in the report so your team can follow up manually.

How is the robot powered and what’s the range?

The iRunYu is powered by a lithium-ion battery pack providing 6-8 hours of continuous operation on a single charge. The battery is hot-swappable — swap in a fresh battery in under 2 minutes without tools. For long-distance jobs, bring 2-3 spare batteries and you can cover 30-50km of track per day with one robot.

What kind of maintenance does the robot require?

The iRunYu is designed for low maintenance in demanding field conditions:

  • Daily: Wipe down the vehicle, inspect hoses, check oil reservoir level
  • Weekly: Clean the spray nozzles, lubricate wheel bearings
  • Monthly: Full system diagnostic, calibration check, filter replacement
  • Annually: Factory service (recommended) or on-site maintenance
All consumable parts (nozzles, filters, seals) are readily available and can be replaced by your maintenance team with basic training.

Can we get a demo before purchasing?

Absolutely. We offer on-site demonstrations at your rail facility, where we bring the iRunYu and put it through a real-world test on your track. You’ll see it oil bolts, generate a maintenance report, and can ask our engineer any questions. For qualifying customers, the demo is free of charge. Schedule a demo →

Does the robot collect data we can use for maintenance planning?

Yes — this is one of the biggest advantages over manual oiling. The iRunYu automatically generates a digital maintenance report for every job, including:

  • Number of bolts oiled with GPS location
  • Oil quantity applied per bolt
  • Environmental conditions (temperature, humidity)
  • Missed/damaged bolt locations flagged for follow-up
  • Historical trend data for track sections
This data can be exported to your existing asset management system (CSV/SQL/API integration available) for predictive maintenance planning.

😴 H-Guard Sleep Pillow FAQ

How is H-Guard different from smart watches or rings?

The biggest difference is zero wearability. H-Guard is built right into your pillow — you just sleep normally. No charging every few days, no uncomfortable band on your wrist, no ring that might get lost. The paper battery lasts 2-3 years without any intervention. While wearables measure through your skin (PPG optical sensors), H-Guard uses BCG (ballistocardiography) technology to detect the micro-vibrations of your heartbeat through the pillow. It’s completely passive and unobtrusive.

How accurate is the sleep and heart rate monitoring?

H-Guard’s heart rate monitoring has been validated against clinical ECG equipment with ±2 BPM accuracy, and HRV (Heart Rate Variability) measurements reach 98.2% correlation with reference ECG devices. Sleep staging accuracy is 85%+ compared to polysomnography (PSG), the gold standard for sleep testing. This is significantly more accurate than most consumer wearables and approaches clinical-grade performance.

Is my sleep data private and secure?

Absolutely. We take data privacy seriously:

  • All data is AES-128 encrypted both on-device and in transit
  • You own your data — we never sell or share it with third parties
  • You can delete all your data at any time with one click
  • Family sharing permissions are granular — you control who sees what
  • The system complies with GDPR, CCPA, and other major privacy regulations
For enterprise/B2B customers, we offer fully on-premises deployment options with no cloud connectivity required.

Do I need Wi-Fi for it to work?

No — H-Guard works with or without Wi-Fi. Basic monitoring and data storage happen locally on the device. Wi-Fi is only needed for:

  • Remote family viewing
  • Cloud backup of historical data
  • AI-powered health insights and reports
  • Firmware updates
If you use it without Wi-Fi, data is stored locally and can be synced via Bluetooth when you open the app nearby.

How long does the battery really last?

H-Guard uses an ultra-thin paper battery (BD300300WAS, 2500mAh) with a rated lifespan of 2-3 years under normal use. That means no charging cables, no weekly battery top-ups — you literally set it up once and forget about it. When the battery eventually runs low, you’ll get a notification in the app, and replacement is straightforward (the battery module is user-replaceable).

Can multiple people use the same pillow?

Yes and no. The pillow itself can be shared, but each user needs their own profile in the app. The system can detect when a different person is using it based on weight and sleep patterns, but for accurate tracking, we recommend:

  • Each person using their own pillow for consistent data
  • Or, if sharing a bed, each person has their own H-Guard pillow
For couples, we offer a dual-pillow bundle with shared family account. The pillow is standard size (60×40cm) and fits most regular pillowcases. Learn more →

What happens if there’s a health emergency during the night?

H-Guard includes 10+ health risk alerts that can notify family members or caregivers in real-time:

  • Tachycardia (abnormally fast heart rate)
  • Bradycardia (abnormally slow heart rate)
  • Irregular heartbeat patterns
  • Prolonged apnea (breathing pauses)
  • Extended bed absence (may indicate a fall)
  • Unusual sleep patterns
You customize who gets notified and for which conditions. Alerts can be sent via app push notification, SMS, or email.

🖥️ PinYuan AI Compute Servers FAQ

What AI models does PinYuan support?

PinYuan AI Compute Servers support 50+ mainstream AI models out of the box, including:

  • LLMs: DeepSeek V3/R1 671B, Qwen 3.5 series, Llama series, GLM series, MiniMax
  • Vision: YOLO v5/v8/v9/v11 series, PaddleOCR, various detection models
  • Speech: FunASR, Whisper variants
  • Multimodal: Qwen-VL, Z-Image-Turbo
New models are added regularly via the model marketplace. All models run through an OpenAI-compatible API — if your code works with OpenAI, it works with PinYuan with just one line of code changed.

How does performance compare to NVIDIA GPUs?

The Jiangyuan D10/D20 AI accelerators in PinYuan servers deliver competitive performance, especially for inference workloads:

MetricJiangyuan D10Jiangyuan D20NVIDIA T4 (ref)
INT8 Performance160 TOPS320 TOPS130 TOPS
FP16 Performance80 TFLOPS160 TFLOPS16.2 TFLOPS
VRAM64GB LPDDR5128/256GB LPDDR516GB GDDR5
TDP72W150W70W
Key advantages: much larger VRAM (single-card 256GB vs T4’s 16GB) and better performance per watt. For 70B+ parameter models that can’t fit on a single T4, a single D20 handles them comfortably.

Is this really “fully domestic” (国产化)?

Yes — PinYuan AI Compute Servers are built on a 100% domestic technology stack:

  • AI Chip: Jiangyuan D10/D20 (fully domestic design + manufacturing)
  • CPU Options: Hygon, Phytium, Kunpeng — all domestic
  • Operating System: Kylin, UOS, openEuler
  • Cloud Platform: Bingo CloudOS
  • AI Models: Primarily Chinese models (Qwen, DeepSeek, GLM, etc.)
This makes PinYuan ideal for government, military, finance, healthcare, and other sectors where data sovereignty and domestic compliance are non-negotiable. Full certification documentation available on request.

Can I run my existing AI applications on PinYuan?

In most cases, yes — with minimal changes. Here’s why:

  • OpenAI-compatible API: Just change the endpoint URL and API key
  • Standard frameworks: Supports PyTorch, ONNX, vLLM, and other standard tools
  • Model marketplace: 50+ pre-optimized models, ready to run
  • Migration support: Free migration assistance for enterprise customers
For custom models or specialized applications, we offer a 7-day proof-of-concept program to validate compatibility before you commit to purchasing.

What form factors are available?

PinYuan AI Compute Servers come in three product lines to cover all use cases:

SeriesForm FactorUse CaseStarting Config
Edge SeriesCompact industrial PCEdge AI, IoT, video analytics1× D10, 160 TOPS
Station SeriesDesktop workstationOffice AI, developer teams1-4× D20, 320-1280 TOPS
Server SeriesRack-mount (2U/4U)Data center, enterprise2-16× Jiangyuan cards
All three tiers use the same software stack — develop on a Station and deploy on Servers without rewriting anything. Explore models →

What kind of support and warranty do you offer?

PinYuan servers come with comprehensive enterprise-grade support:

  • Standard warranty: 3 years hardware + 1 year software updates
  • Extended warranty: Up to 5 years available
  • Support channels: Phone, email, remote desktop, on-site service
  • Response SLA: 4-hour response for critical issues, 24-hour for standard
  • Training: Free administrator training + optional deep-dive technical training
Backed by Pingao Co., Ltd. (688227.SH), a publicly-listed cloud computing company with 20+ years of enterprise IT experience.

Can I try before I buy?

Yes, we offer several ways to evaluate:

  • Cloud trial: Test PinYuan performance remotely through our cloud platform (free credits available)
  • On-site demo: We bring a Station unit to your office for a live demonstration
  • 7-day POC: Borrow a unit for 7 days to run your own workloads and benchmarks
  • Enterprise pilot: 30-90 day pilot with up to 4 units for larger deployments
Contact our sales team to discuss which evaluation option makes sense for your organization.

📦 Order & Support

What is the lead time for orders?

Lead times vary by product and configuration. Standard products typically ship within 2-4 weeks. Custom solutions may require 6-12 weeks. Our team will provide a detailed timeline upon order confirmation.

Do you offer international shipping?

Yes, we ship worldwide. International shipping rates and delivery times depend on the destination country and product dimensions. We’ll provide a shipping quote with your order confirmation.

What warranty do you provide?

All products come with a standard manufacturer warranty (1-3 years depending on product line). Extended warranty and maintenance packages are available for enterprise clients. Specific warranty terms are provided with each product quote.

How can I get a quote?

Simply fill out the contact form with your requirements, and our sales team will get back to you within 2 business days with a detailed quote and product recommendations.

Do you offer volume discounts?

Yes, we offer tiered volume pricing for orders of 5+ units. Enterprise customers and resellers may qualify for additional discounts. Contact our sales team for a custom quote.

Still have questions?

Our team is here to help. Send us a message and we’ll respond within 24 hours.

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